Frequently Asked Questions about Vinyl Stickers.
What are the shipping times?
We ship in 1-3 business days from payment .
All items are shipped from Australia with Australia Post, transit times are as follow:
2-4 business days within Australia
5-21 business days Europe, United States, Asia (air mail)
We offer same price for domestic and international shipping!
All Vinyl Design wall stickers come in flat, rigid packs or mailing tubes (according to the size).
What are the shipping costs?
$4 when you spend up to $29.99
$8 when you spend between $30 and $49.99
$10 when you spend between $50 and $99.99
Free shipping above $100!
Shipping costs are the same for Australia and overseas orders. We ship with Australia Post regular service, if you're in a hurry and require Express Post please email us!
Do you ship outside Australia?
Yes, we ship worldwide. And we currently have a SPECIAL OFFER! We ship internationally at no extra cost (same shipping cost as domestic shipment). But hurry up, it's not going to last for ever!
What are your refund and exchange policies?
Please note: Vinyl Design decals are easy to apply but require a little patience and attention; if a decal has been damaged during installation we won’t give any refund. Vinyl Design is not responsible for problems or issues with the surface you’re applying the sticker to.
If you are in any way unhappy with your item, please contact us directly and we’ll try to accommodate you.
In the case of an exchange or a refund, this won’t include the shipping cost and the item has to be returned to the buyer's expense.
We can’t give a refund or exchange the item in case of custom designs.
How do I pay for my VinylDesign decal?
You can pay with your Paypal account or with credit card through Paypal: Paypal, in fact, allows you to pay with credit card even if you don't have an account with them.
Can VinylDesign decals damage the paint upon removal?
They usually don't leave any marks (tested on our own walls) it might happen though that there may be some minor paint flecking that will require touch ups when the decals are peeled off (really only if the paint is very old and in bad condition). They really won't harm your surface.
Can I request one of your stickers in a different size or colour?
Yes you can. We will try to accommodate your requests. Colours are subject to availability and the change in size might vary the price of the product. Email us your request and we'll reply soon.
How long will my sticker last?
Vinyl Design wall decals are made of mat vinyl, a semi permanent material that will last at least 5 years. Because it's semi permanent it won't leave any marks on removal.
Are the decals re-usable?
Our standard range is removable but not reusable
Our CHALKBOARD range is removable and repositionable.
They're both suitable for walls, glass, tiles, doors and any other smooth surface.
Can I apply the stickers on my own?
Yes, you can, with patience and accuracy for bigger designs. We suggest you to position your sticker on the wall with some masking tape to be sure you're happy with the composition, then start the process of peeling and sticking. All the instruction on how to apply will be provided with the sticker.
Can I apply my sticker in the bathroom?
Yes, just make sure there is no humidity or steam at the moment of application.
If my wall is freshly painted, can I apply the stickers?
We advise that you wait a couple of weeks before applying your wall sticker.
On which surfaces can I apply my Vinyl Design wall decals?
You can apply your wall decals on any clean, smooth surface like walls, doors or windows. You can also apply them on timber floors, tables or mirrors. Our wall stickers are not suitable for wallpaper due to the fact that they might rip it off upon removal. If your walls are rendered or porous, the vinyl might not adhere. If you're not sure about your wall email us and we will post you a sample.
Please note: a few new wall paint formulas are causing decal sticking problems. The most common ones are Dulux Wash & Wear Low Sheen and Taubmans Easy Coat Low Sheen. These paints are Voc free or low Voc. If you used one of these paints (or another Voc free paint) on your wall please request a decal sample before proceeding with your order!